A. Michele Brown
Realtor® Michele Brown began her career in Dallas 40 years ago. She relocated to the South Bay in 1992 and opened a property management/apartment locater company. In 2006 she joined KW Commercial, a real estate company affiliated with Keller Williams Realty International. Michele’s team serviced commercial as well as single-family residential and luxury property clients and frequently won top producer and Realtor of the year awards.
During that time, Michele served as president of the South Bay Association of Realtors for a year. She was awarded the regional ambassador position for Keller Williams’ Sports + Entertainment community of agents—one of only 32 agents in the United States awarded that designation. The Sports + Entertainment agents are a national network of vetted specialists dedicated to serving exclusive clientele with confidentiality, integrity and discretion. Michele was also chosen as one of five agents with Keller Williams South Bay to represent KW Relocation.
Why did you choose to go into this career field?
A love of real estate, a passion to educate clients every step of the way and a dedication to integrity, transparency and confidentiality.
Tell us about your company.
Through the years of meeting and exceeding clients’ expectations, our clientele grew and so did the services we offer. The root of our success is that we maintain absolute confidentiality, discretion and integrity with our clients at all times. In order to expand our brand to the degree that our business had expanded, we changed our business name from Michele Brown & the Real Estate Professionals to Michele Brown Lifestyles.
What do you offer your clients?
We pride ourselves on our dedication to providing an extraordinary client experience, offering a complete customized package tailored to fit clients’ property and lifestyle. High-level digital marketing campaigns include professional photography and video, as well as catered open houses that highlight the home’s lifestyle and the benefits and features of the city and neighborhood. We provide a carefully curated team of service providers to help prepare homes for sale or assist our buyers when moving in, decorating or furnishing their new home. We are available to act as project managers for clients to ease the stress and remove any inconvenience. A specific, customized strategy is created for every client who is buying or selling a home.
Describe your leadership style.
The Team Comes First. We meet weekly to maintain a shared vision for ourselves and each one of our clients. Communication is key on so many levels—within the team and with our clients. To be learning-based, and always come from curiosity. We keep things simple; simplicity provides structure without confusion that comes from convoluted goals and objectives. Being present and listening to new ideas, frustrations, successes and tolerance for risks.
How do you encourage honest, open employee dialogue?
By always bringing honest open dialogue to them. Everyone is encouraged to share their thoughts and opinions, because their perspectives and ideas matter. And never shut down their dialogue. Well, almost never!
What is the #1 thing you do to ensure your business is successful?
Constantly checking with our clients and our agents to see how we can better serve them.
What role does your family play in your career?
Their support is the most important role they play. Love, joy, happiness and ultimate trust are huge too.
What is the best advice you’ve received?
To hire talent smarter than me and to always come from curiosity.
How do you balance work time and playtime?
With intention. Important dates for holiday celebrations, birthdays, vacations and family celebrations are scheduled for the year in advance. However, the nature of our business is to be available to our clients when they are not working. It takes a bit of juggling and partnering with team members.
Tell us about something you recently learned that surprised you.
My 14-year-old niece, who is in a culinary arts program, advised me to peel garbanzo beans before using them in recipes.
What advice do you give your kids?
Listen to “the voices”—follow your intuition. And follow your passion—do the things that bring you joy and happiness.
Tell us about a few of your passions.
My work is my passion. I love what I do, and that makes me good at it. Also, delivering a “wow factor” to someone every day—family member, friend or client. Make someone’s day brighter: random greeting card, putting extra money on their Starbucks card, an inspiring text, Sunday morning breakfast delivered on their birthday!