Kristen Novoa has spent 21 years working as a real estate agent in the South Bay and joined Vista Sotheby’s International Realty in 2014. She earned bachelor’s and master’s degrees in psychology and worked as a psychologist and a jury consultant before becoming a Realtor. Kristen is certified in negotiations, luxury home marketing and international property.
In what ways is the real estate industry an emotional business?
“My background in psychology is key in counseling people through the home buying and selling process. They need reassurance and someone who can listen and communicate effectively. My legal background helps me strategize and break down all the moving parts in real estate transactions, which also brings them comfort. I like to get ahead of issues before they arise, which helps ease the stress for my clients. I’m here to be my clients’ chief strategist and trusted advisor through the entire process.”
How do you help your clients beat the competition?
“After selling hundreds of homes from less than $1 million to more than $10 million, I have dealt with many other Realtors in this business. I know what I bring to the table for my clients, and I always do the best for them. Maintaining a positive work ethic with my peers has been critical to the success of my clients. Reputation and choice of Realtor is a reflection of you in the real estate marketplace. Those of us blessed to be placed in the top producer category work closely together, even though we are competitors, and appreciate working with those we can trust in this business. This is vital when so much business is done beyond the internet and the Multiple Listing Service.”
Is there an area of the South Bay or a price point you specialize in?
“The Strand is a unique market where I have closed 82 transactions and set record-breaking sales. An added benefit to my clients is how my high-end listings bring higher visibility to my lower-priced listings—providing increased exposure overall. I operate as if each client owns a multimillion-dollar home, even if it is worth under a million. Everyone benefits from a multimillion-dollar level of marketing and professionalism when working with me.”
How have your current and past clients described you?
“I felt like her only client.” “Always available when I need her.” “Tenacious and works through any obstacles.” “A joy to work with.” “Professional and honest.” “Amazingly unselfish.” “Calm and positive.” “Extremely considerate of needs expressed.” “Dedicated.” “Trusted.” “Love that she has a vast database of household resources that we needed to prepare our home for sale!”
Disclaimer: Each office is independently owned and operated.